Customer Support Executive

Support - Client Services - Full-time

We are looking for a Customer Support Executive with at least 2 years of experience to help clients succeed with Netquall products. You will be the first point of contact, resolve queries quickly, and work closely with delivery teams.

Responsibilities

• Provide timely, professional customer service across email, chat, and calls
• Respond to product and project queries with clear, accurate information
• Log, track, and follow up on tickets until they are resolved
• Collaborate with engineering and account teams on client issues
• Document recurring issues and share feedback with product teams
• Guide clients through onboarding and day-to-day product use
• Maintain a calm, helpful tone in every client conversation

Skills And Qualifications

• Bachelor's degree or equivalent experience
• 2+ years in customer support, client success, or a related role
• Strong written and spoken communication skills
• Comfortable using helpdesk or CRM tools
• Ability to explain technical topics in simple language
• Strong interpersonal skills and a client-first mindset
• Ability to prioritize and handle multiple requests
• Willingness to work full-time from Mohali, Punjab