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CUSTOMER SUPPORT EXECUTIVE

We are seeking a skilled Customer Support Executive with at least 2 years of experience to join our team. In this role, you will be responsible for providing excellent customer service and support to our clients across various channels. You should have a strong understanding of customer service principles and experience handling customer queries and complaints in a timely and professional manner.

Responsibilities

• Provide exceptional customer service and support to clients across various channels such as phone, email, and chat
• Respond to customer queries, complaints, and feedback in a timely and professional manner
• Ensure customer satisfaction by resolving issues and providing timely and accurate information
• Maintain accurate and detailed records of customer interactions and transactions
• Collaborate with other teams, including sales and product development, to ensure customer needs are met
• Identify and escalate issues to senior management as needed
• Stay up-to-date with company products and services to provide accurate information to customers

Skills And Qualifications

• Bachelor’s degree from a recognised University
• At least 2 years of experience in customer support or related field
• Strong communication and interpersonal skills
• Excellent problem-solving and decision-making skills
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Ability to work independently and as part of a team
• Strong attention to detail and accuracy