What Information We Collect

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What Information We Collect

When you choose to access the various parts of website and product application accessible through our services it requires us to know certain information about you and other users with those you interact. The amount & types of information that we gather depend on the nature of interaction with our services. Several categories of information collected from you, are as described below.

Information provided by the User

Information that you may provide to us includes, but is not limited to: name, email addresses (including yours and any other user’s), user name, registration related details like mailing address, phone number, transaction-related information (when you download or use Ground Alliance app and portal; information you provide us when you contact us for help; and; information you enter into our website/ application services when using the app).

We may ask you to provide this information when you:

  • Log in or create an account with Ground Alliance (Web and Mobile applications)
  • Download the mobile app and register the application. Please note that registration with us is not mandatory however in this case you will be able to use only a few features offered by the application and not others.
  • Start using website/ web application/ mobile app
  • Create or edit your user account/ profile
  • Request certain features (e.g., training materials, demo & more information on product)
  • Contact customer support

When we use the acquired information, it will be in ways that are compatible with purpose for which we originally requested it.

The decision to provide us with information is optional; however, if you elect not to provide certain information, you may not be able to access certain content or features available through the Netquall Services.

Automatically Collected Information

We automatically track and store certain information about your use of Netquall/GroundAllince services, including when you use our website and application(s) without logging in.

We use this information for internal matter or investigation (after the prior approval is taken from the user) to improve our product, its performance, and our services.

Device and Usage information We may collect information about the computers/mobile devices you use to access our website and/or applications & how you use them. Examples of the information that we may automatically collect & analyze include, but are not limited to:

  • Unique Device Identifiers, including, but not limited to, IP Address, i.e. internet protocol address that can reveal a web user’s general location (city/state/country), MAC Address, IMEI etc.
  • Device attributes, including browser types, browser language, and operating system.
  • Usage data, including information related to the ways in which you interact with the services, such as web log data, the date and time you used the services, the frequency of your use of the services, error logs, and other similar information.
  • Transactional data related to the documents you upload using Netquall Services (application), such as: registration request metadata, order/ requests, authentication method used, and booking order history.

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